01
Define business reality
The Map · people, technology, data, cost
We sit with the work until we see how it really happens. Golden path and every exception. Who touches it, which systems, what data, what it costs today.
We also build the Mirror: a parallel team on approved data, read only, no production access, under NDA. You watch your own work run the new way before anyone commits to building anything. Data position and residency are decided here. That drives local and sovereign versus any frontier hop.
What you get
- Process record, written down and agreed
- Baseline: volume, cycle time, error rate, hours, cost
- Decision rights: who initiates, approves, reverses, owns
- Data position: classification, residency, what may never leave
Where we stop
If we cannot write down how the work happens today, nothing gets built.